Legal

Chat on Page Terms of Service

Version 1.0 · 25 October 2026

Dit document bestaat ook in het Nederlands.

1. Who we are and definitions

Chat on Page, we or us: Gintronics BV, Tategemstraat 22, 8790 Waregem, Belgium, company number and VAT BE 0554.684.305, info@gintronics.com, operator of the Chat on Page service at chatonpage.com.

Customer or you: the company, organisation or individual (including a sole proprietor) that creates an account for Chat on Page. If you create an account on behalf of a company or organisation, you confirm that you are authorised to bind it to these terms.

Service: Chat on Page, including the website, the customer portal, the chat widget, the AI chatbot ("bot"), live chat, the agent app for iOS and Android, the account API and the MCP server.

Visitor: a person who uses the chat widget on the Customer's website.

Customer Content: everything the Customer or its users put into the Service or let the Service collect on their behalf: website pages and documents used as sources, settings, instructions, answers, FAQs, flows, as well as conversations with Visitors and the contact details they leave.

Output: the answers, summaries, translations and other content the Service generates with AI.

2. Scope

  1. These terms apply to every use of the Service and to every subscription, trial and credit pack. By creating an account or using the Service, you accept these terms.
  2. The Data Processing Agreement forms part of these terms and governs our processing of personal data on your behalf. Our Privacy Policy explains how we handle personal data for which we are the controller. For partners, the partner terms apply in addition.
  3. The Service is intended for professional use: to answer questions about your own business, products or services. You must be at least 18 years old to create an account. If you use the Service as a consumer, the mandatory consumer protection rules of the country where you live continue to apply in addition to these terms; nothing in these terms limits those rights.
  4. General terms and conditions of the Customer do not apply, even if they are referred to in an order or other document.
  5. These terms exist in Dutch and English. For Customers established in Belgium or the Netherlands, the Dutch version prevails; for all other Customers, the English version prevails. Translations into other languages, if any, are for information only.

3. Account and users

  1. You provide correct and complete information when creating your account, including your billing details and, if you are a company in the EU, a valid VAT number, and you keep this information up to date.
  2. You can invite users to your account within the limits of your plan. You are responsible for everything that happens under your account, including the actions of your users, partners you give access to, and anyone using your API keys or MCP connections.
  3. You keep passwords, API keys and access tokens confidential, and you inform us immediately at info@gintronics.com if you suspect unauthorised access. We recommend enabling two-step verification.

4. The Service

  1. The bot reads the sources you specify (such as your website, pages and documents you upload) and uses AI to answer Visitors' questions based on that content. You can add your own answers, rules, FAQs and flows, and take over conversations in the live chat.
  2. Each bot has its own plan (Lite, Plus, Pro or Business). The plan determines, among other things, the number of answers per month, the number of pages and sources the bot can read, the number of users and offices. The current limits and prices are shown on chatonpage.com and in the portal. When a limit is reached, the bot may stop answering or stop reading further pages until the next period or until you buy a credit pack or a larger plan.
  3. We crawl only the websites and sources you specify. You confirm that these are your own websites or that you are entitled to have them read and used by the Service.
  4. We continuously improve the Service and may change, add or remove features. If we remove an essential feature of your plan, we inform you at least 30 days in advance and you may terminate your subscription with effect from that change.
  5. We make reasonable efforts to keep the Service available and secure, but we do not guarantee uninterrupted or error-free availability. We do not offer a service level agreement (SLA) unless agreed separately in writing. We try to schedule maintenance at quiet times.
  6. The agent app is distributed through the Apple App Store and Google Play; the terms of those stores also apply to its download and installation.

5. AI-generated answers

  1. Answers are generated automatically by AI language models based on your Customer Content. AI can make mistakes: an answer may be incomplete, outdated, inaccurate or phrased differently than intended, even if your sources are correct.
  2. You remain responsible for the information your bot gives to Visitors, as if you had given it yourself. The Service offers tools to keep control: you choose the sources, can review conversations, correct answers, add fixed answers and rules, restrict topics, have questions handed over to your team, and take over conversations live. Use these tools and check your bot regularly, especially before going live and after changes to your website.
  3. Do not use the bot as the only source of information for decisions with legal, medical, financial or safety consequences for Visitors. If your sector has specific rules (for example on advertising, prices or professional advice), you ensure that your bot complies with them.
  4. You do not present the bot to Visitors as a human. The widget indicates that Visitors are talking to an AI assistant; you do not remove or hide that indication.
  5. We do not use your Customer Content or Output to train general AI models, and our AI provider does not do so either under its terms for business API use. We may use anonymised and aggregated statistics on the use of the Service to operate and improve it.

6. Acceptable use

You do not use the Service, and you do not let your bot be used:

  1. in violation of the law or the rights of others, such as intellectual property rights, privacy or consumer law;
  2. to publish content that is unlawful, misleading, discriminatory, hateful or sexually explicit, or for spam or phishing;
  3. for websites or documents you do not have the right to use;
  4. to disrupt, overload, circumvent the limits of, reverse engineer or copy the Service, or to access other customers' data;
  5. to collect special categories of personal data (such as health data) from Visitors, unless you have a valid legal basis and have taken the necessary measures;
  6. in violation of applicable export control and sanctions laws, or by or for persons subject to such sanctions.

We may suspend a bot or account, wholly or partially, if there is a serious indication of a breach of this article or if this is necessary to protect the Service, other customers or Visitors. Where possible, we inform you first and give you the opportunity to remedy the breach.

7. Customer Content and intellectual property

  1. You remain the owner of your Customer Content. You grant us a non-exclusive, worldwide licence, for the duration of the agreement, to store, process, reproduce and adapt the Customer Content insofar as necessary to provide, secure and support the Service.
  2. You guarantee that you are entitled to use the Customer Content in this way, and you indemnify us against claims from third parties alleging the opposite.
  3. As between you and us, the Output generated for your bot belongs to you, to the extent rights exist in it. Similar Output may be generated for other customers.
  4. All rights to the Service itself (software, widget, app, design, documentation and brand) remain with Gintronics BV or its licensors. You receive a non-exclusive, non-transferable right to use the Service for the duration of your subscription, within the limits of these terms.
  5. If you send us suggestions or feedback, we may use them freely and without compensation.

8. Personal data

  1. For the conversations in the chat, the contact details Visitors leave, and other personal data in your Customer Content, you are the controller and we are your processor. The Data Processing Agreement applies.
  2. You inform Visitors in your own privacy policy about the use of the chat and about Chat on Page as a processor, and you set the retention period for conversations in the portal. After that period, conversations are anonymised automatically.
  3. For your account, billing and use of our website, we are the controller; see our Privacy Policy.

9. Free trial

  1. A new account starts with a free trial of 14 days, during which every bot has the features of the Business plan. No payment method is required for the trial. We may extend a trial or refuse or end it in case of abuse, for example multiple trials for the same company.
  2. To continue after the trial, you choose a plan per bot and link a payment method. If you do not, the chat widget stops showing on your website at the end of the trial. Your account and settings are kept for a while so you can still continue later (see article 13).

10. Prices and payment

  1. Subscriptions are monthly and are charged per bot according to the chosen plan. Prices are in US dollars (USD) for Customers in the United States and in euro (EUR) for all other Customers, as shown at the time of ordering. The currency is fixed from the first payment.
  2. All prices are exclusive of VAT and other taxes. VAT is charged according to the applicable rules: Belgian VAT for Customers in Belgium, reverse charge for companies in another EU member state with a valid VAT number, and the VAT applicable under EU rules for consumers in the EU. Customers outside the EU are responsible for any sales tax, use tax or similar taxes due in their country, unless we are required by law to charge them.
  3. Payments are processed by Mollie B.V. by card or SEPA direct debit (or other methods offered at checkout). The subscription is charged monthly in advance, from the end of the trial. If you change plans during a month, the new price applies from the next billing period, unless the portal states otherwise.
  4. Credit packs give extra answers (and as many extra pages) on top of your plan. They are paid once in advance and remain valid until they are used up, as long as your account is active. Credit packs are not refundable and not transferable.
  5. You receive an invoice by email for every payment; for Customers in Belgium, the Netherlands and Germany also via Peppol where possible. Invoices are also available in the portal.
  6. If a payment fails, we notify you and retry. If the amount is still unpaid 14 days after the due date, the chat widget is switched off until the payment is made. Collection costs and late-payment interest may be charged to business customers in accordance with the law.
  7. We may change our prices. A price increase applies to running subscriptions only from the first billing period that starts at least 30 days after we notified you by email. If you do not agree, you can cancel before the increase takes effect.

11. Term and cancellation

  1. Subscriptions run month to month for an indefinite period. You can cancel at any time in the portal or by email to info@gintronics.com. The cancellation takes effect at the end of the paid month; until then, the Service remains available.
  2. Amounts already paid are not refunded, also not for partial months or unused answers, except where the law requires otherwise or we have breached these terms.
  3. Consumers in the EU have a right of withdrawal of 14 days from the conclusion of a paid subscription. By starting a paid subscription, you request that the Service is provided immediately; if you withdraw, you pay for the part of the Service already provided.
  4. We may terminate the agreement with 30 days' notice by email. We may terminate it with immediate effect, or suspend the Service, if you seriously breach these terms (for example misuse under article 6 or non-payment after the grace period), or if you become insolvent or cease your business.

12. Warranty and liability

  1. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE AND THE OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ANSWERS GENERATED BY AI ARE CORRECT OR COMPLETE.
  2. TO THE EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES, SUCH AS LOST PROFITS, LOST REVENUE, LOST CUSTOMERS OR ORDERS, LOSS OF DATA OR REPUTATIONAL DAMAGE, NOR FOR DAMAGE RESULTING FROM ANSWERS THE BOT GAVE ON THE BASIS OF YOUR CUSTOMER CONTENT OR THAT YOU COULD HAVE CORRECTED.
  3. OUR TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, WHETHER IN CONTRACT, TORT OR OTHERWISE, IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
  4. These limitations do not apply to liability for fraud, for intentional misconduct, for death or personal injury caused by our fault, or to any other liability that cannot be limited or excluded by law. Consumers retain their statutory rights.
  5. You indemnify us against claims by third parties, including Visitors and authorities, arising from your Customer Content, from the use of the Service in violation of these terms, or from your failure to comply with laws that apply to you.
  6. Neither party is liable for failure to perform due to force majeure, such as failures of the internet, of hosting, AI or payment providers outside our control, cyberattacks, natural disasters or government measures.

13. After termination

  1. After the end of the subscription, the chat widget stops working. Before that date, you can view and export your conversations and leads in the portal, retrieve conversations via the account API, or ask us for an export.
  2. We delete or anonymise your account and Customer Content within 90 days after the end of the agreement, except data we must keep by law (such as invoices) and anonymised statistics.

14. Changes to these terms

We may amend these terms. We inform you of material changes at least 30 days in advance by email or in the portal. If you do not agree, you can cancel your subscription before the change takes effect; if you continue to use the Service after that date, you accept the new terms. Changes required by law or that are only in your favour can take effect immediately.

15. Miscellaneous

  1. We may transfer the agreement to an affiliated company or to a successor of our business; we will inform you. You may transfer the agreement only with our written consent.
  2. If a provision of these terms is invalid, the other provisions remain in force and the invalid provision is replaced by a valid provision that comes as close as possible to its purpose.
  3. Notices to you are sent to the email address of your account; notices to us to info@gintronics.com.
  4. If we do not enforce a right immediately, this does not mean that we waive it.

16. Governing law and disputes

These terms are governed by Belgian law, without regard to its conflict-of-law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods. Disputes fall within the exclusive jurisdiction of the courts of Ghent, Kortrijk division (Belgium). This does not deprive consumers of the protection of mandatory provisions of the law of their country of residence or of their right to bring proceedings before the courts of that country, where the law grants that right. Before going to court, we will first try to resolve any disagreement amicably: contact us at info@gintronics.com.