Live chat with your team
The bot answers most questions right away, from your own website. If a visitor asks for a human, or the bot doesn’t know, it transfers to a colleague who’s online, in the same chat. Your colleague sees what’s already been said and simply continues.
The bot handles the quick work, your team handles what needs a human. Neither starts over.
Opening hours, prices, sign-ups, products: whatever is on your website, the bot answers immediately, day and night.
If the visitor asks for an employee or the bot can’t proceed, it offers to connect them. After providing a name and email address, the call is routed to an available colleague.
They see the whole conversation with the bot, the page the visitor is on now and their language. While your colleague is chatting, the bot stays silent; afterwards, the bot takes over again.
A call goes to one colleague at a time: first, whoever has the right specialisation and language, then whoever is least busy. If they don’t answer within 30 seconds, the call goes to the next.
If all colleagues are busy, the visitor sees their place in the queue and can choose whether to wait or leave a message instead.
A French-speaking visitor and a Dutch-speaking colleague? Messages appear translated, and what your colleague types in their own language is sent translated to the visitor. The original remains visible.
If the question belongs to another department, your colleague transfers the chat, with a note and a summary of what’s already been said and promised. The AI creates that summary; your colleague can adjust it.
If no one picks up, or a question is left waiting, it still goes by email to the right location, with the conversation so far and a suggested reply.
Per bot, you choose whether live chat is only available during your opening hours. If no one is online, the bot answers as usual and emails what it doesn't know.
In the portal, a window follows you on every page, and you install the console as an app on your computer. With the Chat on Page app for iPhone and Android, you also accept calls when the portal isn’t open.
Coming soon to the App Store and Google Play.
Which questions couldn’t the bot answer? Every two weeks, your insights bundle them by topic, and with one click, you turn them into an FAQ. This way, the bot can answer them itself next time, freeing up your team for questions that truly need a human.
Live chat is in every plan. Your team’s conversations don’t count as bot answers.
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