Field knowledge

Your team already answered it. Now the bot knows it too.

Many answers aren’t on your website but in your inbox or ticket system. Chat on Page reads the answered tickets, removes the personal data and turns them into knowledge articles. The bot uses them right away, and your customers find them in their own help centre.

Start 14 days free How it works

Example: from ticket to article
Ticket

Dear Jan, how much does shipping to the Netherlands cost? My order #48213 hasn't been dispatched yet.

Shipping to the Netherlands costs €6.95, free from €75. Orders placed before 3 PM are dispatched the same day.

Article in your help centre What does shipping to the Netherlands cost?

€6.95, free from €75. Ordered before 3 PM? Your package ships the same day.

Based on 14 tickets

Works with

From ticket to answer in three steps

  1. Reading

    Connect your support mailbox or helpdesk, or upload an export. Spam, newsletters, automatic replies and unanswered questions are filtered out immediately.

  2. Anonymise and summarise

    Personal data is removed. The AI keeps only questions relevant to other customers and combines similar questions into one article.

  3. Review and publish

    You review each article and publish it. The bot knows the answer immediately and links to the article in your help centre.

Knowledge that would otherwise stay in your inbox

Mailbox, helpdesk or a file

Connect Microsoft 365 or Outlook.com with read-only access, another mailbox via IMAP (Gmail with an app password), or your helpdesk (Zoho Desk, Zendesk, Freshdesk, Trengo or Gorgias), or upload an export (.mbox, .eml or CSV). New tickets are added automatically every day.

Without personal data

Names, addresses, numbers and personal links are removed, both before and after the AI. The original tickets are not stored. The AI is European (Mistral).

One article per topic

Ten identical questions become one article, with the steps and conditions from your team’s answers. If answers contradict each other, you’ll see that immediately.

A help centre with search

The articles appear in a dedicated help centre with your logo and colours, organised by topic, with search and chat on every page. On chatonpage.com or on your own domain.

The bot links to the article

If the bot answers a question with an article, the link appears below. This lets your customer read more in the help centre.

Stays up to date

New tickets on a published topic? You’ll receive a change proposal, which you can accept or reject.

Frequently asked questions

Which tickets can I import?

Emails from your support mailbox: connect Microsoft 365 and Outlook.com with a few clicks and read-only access, other mailboxes via IMAP (Gmail with an app password). Also, resolved tickets from your helpdesk (Zoho Desk, Zendesk, Freshdesk, Trengo or Gorgias), or a file: a mailbox export (.mbox or .eml in a .zip) or a CSV with a question column and an answer column.

What happens to personal data?

Names, email addresses, phone numbers, addresses, account numbers, order and customer numbers, and links to personal orders, invoices or accounts are removed before the AI reads the text, and checked again afterwards. The original text is not stored: only the anonymised question and answer remain.

Does an article go live immediately?

No, by default: you review each proposed article, edit it if you wish, and publish it. If you want it to happen automatically, enable auto-publish. Articles with conflicting answers or requiring review always wait for you.

Does this count towards my plan?

Imported tickets count once towards your plan’s page limit for one month after import. Published articles count as pages, just like your website pages.

Can I turn off the public help centre?

Yes. Without a public help centre, only the bot uses the articles and does not display a link. With a help centre, the bot links to the article on chatonpage.com or on your own domain, such as help.yourcompany.co.uk.

Start 14 days free