What’s new?

Start buttons on the website

The start buttons on the website now display a clear message about setup time in five languages.

Conversation forwarding improved

Forwarding conversations now works more reliably and accurately follows the daily limit rules.

Bot responses more accurate

The bot now provides the correct location information and adds links to answers when relevant.

Website visits and conversations updated

The count of website visits and conversations is now more accurate and only shows relevant data on the dashboard.

Location management improved

Location management now works more smoothly, with clear notifications and better consistency.

Time zone support improved

The display of data and conversations now follows the account's time zone, including daylight saving time.

Security improved

The platform's security has been further improved.

Proactive messages follow page

Proactive messages remain visible when switching pages, even if the new page has no message configured.

Improved integrations with other systems

Notifications in Slack and Microsoft Teams are now more reliable. Leads and tickets are correctly received in HubSpot, Pipedrive, Zendesk, Freshdesk, and Gorgias.

Praktijkkennis with more sources

Praktijkkennis now also reads tickets from Zendesk, Freshdesk, Trengo, and Gorgias. Only resolved tickets with public messages are processed.

Helpdesk logos displayed

On the Praktijkkennis page, the logos of supported helpdesks such as Zendesk, Freshdesk, Gorgias, and Trengo are displayed.

Security improved

The security of data and integrations has been improved.

Customize bot per page

You can now set start buttons, greetings, and explanations for the bot on specific pages of your website.

Set reply email per bot

Partners can now manage reply emails per bot instead of per account. Existing account texts are transferred.

Enforce two-factor authentication

Owners can enforce two-factor authentication for their account. Users without 2FA must set it up first.

Settings reorganized

Settings are now divided into tabs: Account, Users, Activity, and My Profile. Users is no longer a separate menu item.

Introduction with free account

When booking an introduction, a free account is automatically created. You will receive a link to complete the registration.

Security improved

Various security improvements have been implemented.

Payments processed more reliably

Initial payments and renewals are also processed correctly during temporary outages. Discount codes work more smoothly.

Choice flows restart more logically

A flow that the visitor left does not restart if it would repeat the same question. This prevents annoying loops.

Faster answers to repeated questions

A question that has been asked before will receive a faster response. Information that depends on the date, such as opening hours, remains accurate.

Portal more overview

The components of a bot are now arranged horizontally with a compact status bar. Searching works faster and finds menu items, settings, and bot components.

Website more appealing

The homepage is shorter and more graphical with clear steps and examples. The scroll-to-top arrow is always available.

Mobile app navigation improved

The choices of the active section are now displayed as a second row in the card. The bar spans multiple lines instead of hiding sections.

WordPress plugin on wordpress.org

The WordPress plugin is now available on wordpress.org. Installation is done via search in WordPress.

Connect mailboxes via OAuth

Gmail and Microsoft 365 can now be connected via OAuth without a password. Only read permissions are requested.

Help center for knowledge articles

The new name for knowledge articles from tickets is help center. Personal links in articles are anonymized.

Privacy policy updated

The privacy policy has been updated to clarify the processing of connected mailboxes and help desks. Mistral is mentioned as a processor.

Security improved

Security for connected mailboxes and processed data has been improved.

Knowledge base on custom domain

You can now host the knowledge base on your own domain. Content and styling adapt automatically.

Knowledge base from tickets

Articles are automatically generated from answered tickets. You can review, edit, and publish them.

Plugin overview

An overview page shows all plugins with logo, description, and linked websites. Detail pages are accessible via breadcrumb.

Explanations for settings

Explanations are now available for Questions and Answers and Answer Rules. They appear behind a question mark.

Improved widget for mobile

The chat widget now adapts better to mobile devices. The window follows the visible area above the keyboard.

Security improved

Platform security has been improved.

PrestaShop integration available

PrestaShop stores can now be connected. The chatbot can look up order status and receive product updates.

WooCommerce integration improved

The chatbot can now look up order status using order number and email. Product updates are processed immediately.

Google Tag Manager support

The widget can now also be configured via Google Tag Manager.

Forward leads via webhooks

New leads, follow-ups, complaints and bug reports can now be forwarded to other systems via webhooks.

Export and delete conversations

Conversations and leads can now be exported and deleted, with a 7-day waiting period that can be cancelled.

Security improved

Various security improvements have been implemented.

Prices in dollars for US customers

Customers from the United States now see prices in dollars and can enter their state during registration.

WordPress plugin 1.0.0

The first version of the WordPress plugin is available. You can connect Chat on Page and configure the widget.

WordPress plugin 1.1.0

The WooCommerce integration has been improved. The chatbot can now look up order status and process product updates immediately.

PrestaShop module 1.0.0

The first version of the PrestaShop module is available. You can connect Chat on Page and configure the widget.

Google Tag Manager template

A template is available to configure the widget via Google Tag Manager.

Live chat available via app

Live chat is now accessible via the mobile app for iPhone and Android. The bot and the team work together here.

Choice flows simplified

Choice questions are no longer shown if the answer is the same. Price packages remain in one group.

Live chat timeouts more accurate

Timeouts for unanswered calls and no response are now enforced more precisely.

Longer reachable via the app

Employees remain reachable via the app for longer, even when the app is not open.

First mobile app version

The first version of the mobile app for live chat is available. Connect with a QR code, answer calls, chat with translation, and transfer conversations.

App icon and notification icon

The app now has a branded icon and a dedicated notification icon.

Live chat with agents

Visitors can now chat directly with agents. There is a queue, team specializations, and messages can be handed over with a summary.

Automatic translation in chat

Messages in live chat are now automatically translated in both directions.

Push notifications for agents

Agents receive push notifications for new chat messages via the mobile app.

Request for an employee better recognized

The bot better recognizes when a visitor wants to speak to someone from the team, in all five languages.

Choice between chat or email

When requesting to speak to an agent, visitors can first choose between chat or email.

Auto-scroll in chat window

The chat window automatically scrolls down for new messages, unless the agent is reading back.

Simplified cookie banner

The cookie banner is shorter and clearer, with settings that only show Google and Meta when necessary.