What’s new?

Improved crawler for web pages

The crawler now processes pages more reliably and respects robots.txt rules. Product pages are recognized more accurately.

New marketing integrations

Add a cookie banner with Consent Mode and link conversions to Google Ads and Meta. Webshop pages are supported.

Expanded packages and page limits

Additional packages now also offer more pages. You will receive a notification when you reach the page limit.

Improved security

The security of the crawler and extraction has been improved.

Biweekly conversation insights

Now receive an automatic overview of conversations per bot every two weeks.

New subscription plans

The Standard and Pro plans offer more sources and pages.

Improved billing and branding

Billing is now displayed more clearly in tabs. Add your own branding to the embed code.

User interface updated

The menu has been rearranged and a new usage graph has been added. 'Verbruik' is now called 'Gebruik'.

Improved search results

Search terms are automatically completed and languages are recognized. Every page counts for better answers.

New portal options

Choose a theme for the portal and view conversations in a structured panel.

Filter locations

Find the nearest location by filtering by type of location.

Improved user management

Admins can now invite users and assign roles with specific permissions.

Improved conversation routing

Conversations are now routed more accurately based on location and ratings.

Stricter chat flow initiation

Chat flows now start only when relevant and in the visitor's language.

More relevant sources in answers

The bot bases its answers on the most relevant parts of your website.

Multilingual crawler improved

The crawler now processes all language versions of a website and only displays the bot's language. Sources are loaded correctly.

Privacy and fonts

Fonts are now self-hosted and there is a dedicated cookie policy for improved privacy.

Partner program launched

Customers can now become partners, send invitations, and receive commissions. Payouts are available.

Pro plan and auto-purchase

The Pro plan is now available with unlimited features. Answer packages can be auto-purchased.

Portal improved

The portal now has a Shared Knowledge section, more compact tables, and smarter forms. Temporary information per bot is visible.

Chat buttons and reports

Fixed buttons have been added for complaints and bug reports in the chat.

Payments via Mollie available

Customers can now subscribe via Mollie.

Optional two-factor authentication

Users can enable two-factor authentication for added security.

Full multilingual support

The website, portal, emails, widget, and bot are now available in five languages.

Security improved

Security for bots and API access has been improved.

Voice mode in the widget

Visitors can now talk to the bot using voice recognition.

Questions and answers in portal

Visitors can now view questions and answers in the portal. Temporary information is also displayed.

Password reset in Dutch

Password reset notifications and forms are now available in Dutch.

Improved onboarding

New welcome email after registration and an email with a link to try the bot once it's ready.

Improved location recognition

Locations are now better recognized from files and translated pages. Closing days and opening hours are more accurate.

Smarter chat and choice flows

The chat takes the selected location into account and skips already answered questions. Knowledge base search is improved.

Improved escalation assessment

Short responses after a contact request are now assessed more strictly.

Customizable chat button

The chat button can now be customized with your own color, shape, text, and distance from the edge.

Feedback in conversation list

There is now a filter for conversations with a thumbs down in the conversation list.

Portal layout improved

Wide tables now fit better in the portal without horizontal scrolling.

Customizable widget per bot

You can now adjust the size, icon, and button of the chat widget per bot. The widget can also proactively address visitors.

Improved widget accessibility

The chat widget is now easier to use with a keyboard.

Updated website footer

The footer of the public website now displays the copyright of Gintronics BV and links to the terms, privacy, and cookie policy.

Landing page updated

The 'View demo' button has been removed. The intro of 'What the bot can do' and the order of 'How it works' have been updated.

Faster self-registration

During self-registration, the website is now filled in first. The VAT number, favicon, and name are looked up live, and you are logged in immediately.

Navigation buttons more visible

The contrast of navigation buttons and text has been improved for better readability.

Product page renewed

The explanation of the product and its functionality has been clarified, with a live demo bot and a renewed logo and favicon. A trial request form has also been added.

Choice flows improved

Choice flows now respond faster and more accurately. Implicit choices are skipped and history is displayed in the correct order.

Faster location selection

When typing a municipality, the nearest locations are immediately displayed.

Custom support address per bot

Each bot can now have its own support address for handoff, reply-to, and footer in emailed conversations.

Widget with custom start buttons

The widget now displays configurable start buttons: none, locations, or custom buttons, translated per language.

Flowchart editor in dark mode

The flowchart editor now supports a dark mode for better visibility.

Security improved

Various security improvements have been implemented.